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For customers

Let your installer see your system — safely.

Your installer asked you to connect your GivEnergy system so they can help remotely. It takes about two minutes, and you stay in control: Sentinel is read-only by default, and any change needs your approval on your own screen.

Download Sentinel
Two minutes · Mac & Windows

Download it, open it, read the code.

Run this on any computer on the same network as your inverter. It shows a six-character code — read that to your installer and they can connect.

Free · Mac & Windows · nothing to set up

Open Sentinel and read your installer the code.

Download Sentinel and open it on a computer on the same network as your inverter. It shows a six-character code and nothing else — read that code to your installer so they can connect. They can look at your system straight away; anything that changes a setting only happens after you tap “Allow” on your own screen.

Download for Mac Download for Windows

Mac: on first launch macOS shows a “cannot verify” prompt — open System Settings → Privacy & Security, scroll down, and click Open Anyway. Windows 10/11: unzip and run Sentinel.exe; on first run click More info → Run anyway at the Windows prompt. Both are safe to allow — they’re unsigned only because this is a beta.

  1. 1Download & open Sentinel
  2. 2It shows a six-character code
  3. 3Read the code to your installer
  4. 4Approve any change on your own screen
How it works

Think of it like a phone call for your solar system.

When something needs looking at, a visit isn't always necessary. Sentinel opens a temporary, secure line between your system and your installer — the same idea as reading a code off your screen to let someone help with your laptop. Three things are involved, and that's it.

01 · Your system

The Sentinel app

Runs on a computer at home and talks to your inverter over your own network. It shows a code and nothing else.

02 · The secure line

An encrypted relay

Carries the connection over the internet. No one can join without the six-character code you read out.

03 · Your installer

Their web browser

They see your readings in their browser. Nothing is installed on your side beyond the app you opened.

7·K·Q·2·9 YOUR HOME ENCRYPTED RELAY YOUR INSTALLER

  1. You open the Sentinel app

    It shows a one-time 6-character code. Until you open it, there is no way in — full stop.

  2. You read the code to your installer

    They type it in to connect. Only someone with that exact code, right now, can reach your system.

  3. They can look — once you allow it

    By default the connection is read-only. You allow read access on your own screen to let them see live readings; it lasts a few hours, then closes itself.

  4. To change a setting, you allow that separately

    If a fix needs a setting changed, you approve it on your own screen — a short 15-minute window. No window, no change.

  5. You can end it any time

    Close the app and the line is gone. There's nothing left running, and nothing to reach.

Why it's safe

You stay in control the whole time.

Sentinel is built so a remote session can never do something to your system without you.

Read-only by default

Your installer can look at your system — power, battery, solar, faults — but not change anything unless you say so.

You approve every change

If your installer needs to adjust a setting, it only happens after you tap “Allow” on your own screen. Nothing is changed behind your back.

No login, no password

Sentinel never asks for your GivEnergy account or password. It talks to the inverter on your own network — it doesn't need the GivEnergy cloud at all.

A permanent record

Every change is written to a tamper-evident log — what changed, which engineer, and when you approved it — that no one can quietly edit or delete.

You're in control

The app only ever shows a six-character code. Close it and the link is gone — nothing keeps running and nothing leaves your network without you.

The honest boundaries

What your installer can, and can't, do.

No small print. These aren't promises — they're the limits built into how Sentinel works.

With your say-so, they can

  • See live power, battery level, solar and grid — as it's happening.
  • Scroll back through recent history to spot what caused a fault.
  • Adjust a small set of battery / charging settings — during a change window you opened.

They can never

  • Change anything without you approving it on your own screen first.
  • Touch the grid-protection settings that keep your system compliant.
  • See your files, cameras, or anything else on your home network.
  • Do anything at all once you've closed the app.

The one thing to remember: Sentinel can only ever do something while your app is open and you've allowed it. There's no always-on backdoor, no standing access, and a permanent record of anything that ever changes. If in doubt, close the app — and it's over.

Works with GIV-AC GIV-HY 3.0 / 3.6 / 5.0 GIV-HY3 (Gen 3) GIV-AIO GivEnergy inverters and batteries. Not sure? Download it and open it — if it doesn’t recognise your system, tell your installer.

For customers

Your questions, answered

Sentinel lets your approved installer see your GivEnergy system live, from their office, so they can help without a site visit. You run a small app that shows them a code; they connect using that code and can look at your system — read-only unless you approve a change.
By default they can only look. To change anything on your inverter you have to allow it first — you open a short access window on your own screen, and every change made in it is recorded permanently against the engineer and the time you allowed it. Sentinel never needs your GivEnergy login or password.
Download Sentinel, open it, and read the six-character code on the screen to your installer. That's it. When you're finished, close the app and the connection ends.
No. You just leave it open while your installer is looking, then close it — it only runs when you open it, and nothing is installed to start on its own.
Any Mac or Windows computer on the same network (the same router / Wi-Fi) as your inverter. It talks to the inverter locally on your network.